Following reports that some clients’ accounts had been emptied, the leading US-based crypto exchange Coinbase has come under fire.
Several users whose accounts were hacked complained about the platform’s customer service standards, according to a CNBC investigation. According to reports, the business news channel polled thousands of customers and determined that many were unhappy with the company’s customer service.
For one thing, most users complained that getting in touch with Coinbase’s customer service employees to fix difficulties was extremely difficult because email was the primary method of communication. The fact that some consumers’ digital assets vanished without explanation was the most concerning issue for them. Tanja Vidovic is one of the people who could have been hacked.
Vidovic stated that she had gotten many alerts from her account regarding unauthorised activity. However, “nearly all of her $168,000 in holding was gone” before she could take any action. Vidovic is still unable to contact Coinbase to resolve the matter four months later.
According to CNBC’s investigation, Vidovic’s instance is just one of countless similar ones. As a result, the number of complaints filed with the Federal Trade Commission and the Consumer Financial Protection Bureau about Coinbase has topped 11,000 people.